1. Respect
All users — both riders and drivers — are expected to treat one another with dignity and respect. Discrimination, harassment, or abusive behaviour of any kind will result in permanent removal from the platform.
2. Safety First
Always wear your seatbelt. Never request or pressure a driver to exceed the speed limit or violate traffic laws. If you feel unsafe at any time, use the in-app emergency button immediately.
3. Punctuality & Accuracy
Set accurate pick-up locations and be at your pick-up point at the time of booking. Repeated no-shows or late arrivals will negatively affect your account standing and ability to book future rides.
4. Vehicle Care
Treat every vehicle with care. You are financially liable for any damage caused to a vehicle during your trip. No food or drinks that may soil the vehicle are permitted unless with the driver's explicit consent.
5. Honest Ratings
Rate your experience honestly after every trip. Ratings help maintain the quality of the Trippool community. Drivers also rate riders; consistently low ratings may affect your ability to book rides.
6. Zero Tolerance
Violence, sexual misconduct, possession of illegal substances, and any criminal activity result in immediate account suspension and reporting to the Zimbabwe Republic Police.